Support desk
Frequently Asked Questions
Clear answers about how AeroAssist researches, plans, and coordinates complex air travel.
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Before you ask
Your journey may need a more specific answer.
Airline policies can vary by route, aircraft, traveller, and date. We’ll always distinguish general guidance from a confirmed answer for your itinerary.
Ask a QuestionWe research routes and airline policies, explain suitable options, coordinate selected services, and support complex journeys through arrival.
We specialize in cases that need deeper policy research and hands-on coordination, including solo children, animal travel, accessibility, medical needs, and special baggage.
Fees depend on the research and coordination your journey requires. We explain the service scope and costs before work begins.
Contact us as early as possible, especially when airline approval, medical clearance, animal documents, or limited special-service capacity may be involved.
We assess urgent requests individually. Availability depends on the route and whether airlines and other providers can confirm the required support in time.
Yes. We can assess multi-airline and international routes, including connection rules, terminal changes, transit requirements, and service continuity.
We usually need traveller details, proposed dates and route, relevant assistance needs, and any item, animal, or medical information required to research airline policies.
When coordination is part of the agreed service, we work with the airline on the selected itinerary and keep you informed of requirements and confirmations.